Effective date: August 1, 2025

Welcome to northdurhamautocare.ca. This website (the “Site“) is owned and operated by North Durham Auto Care, a division of Shaker & North Co. Inc. We respect your privacy and are committed to protecting your personal information. This policy explains:

  • What information we collect;
  • How we use it;
  • Who can see it;
  • Your rights; and
  • How we use cookies.
A Note on Language

We have written this policy in clear, simple language so it’s easier to read and understand.

Consent

By using our Site, you agree to:

  • The terms in this Privacy Policy; and
  • The collection and use of your information as explained within this policy.
What We Collect

We only collect the information we need to provide you our services. In addition, we also collect the following information automatically:

  • IP address;
  • Location (general vicinity, not exact address);
  • Pages you visit and links you click; and
  • Content you view.
How We Use Your Information

We use the information we collect to:

  • Help with customer support and provide you with self-service options, such as online bookings or live chats;
  • Understand how visitors use our Site
  • Improve how our Site works
Who Has Access to Your Information

Inside Our Company

  • Only employees/directors who require the information explicitly to carry out the day-to-day functions of their job can access it.

Outside Our Company

  • We do not sell or trade your information;
  • We may share your information if:
    • The law requires it;
    • It’s needed for legal reasons;
    • We are selling or restructuring the company

If you follow a link to or from our Site, that website’s privacy policy applies.

How Long Do We Keep Your Information

We keep your information only as long as needed for the purpose it was collected. If we need to keep it longer, we will let you know.

How We Protect Your Information
  • We use strong encryption and secure servers;
  • Only authorized staff can access personal data;
  • All staff follow strict confidentiality and cyber security rules.

We take reasonable steps to keep your data safe, but no system can be 100% secure.

Children

We do not knowingly collect information from children under 13. If you believe we have collected such information, contact us and we will delete it.

Your Rights

You have the right to:

  • Ask what information we have about you;
  • Ask how we use it;
  • Request changes or deletion

To exercise these rights, please contact our Privacy Officer (see contact details below).

Cookie Policy

Cookies are small files stored on your device to improve your experience. You can choose to turn off cookies in your browser, but some features may not work. We use:
Essential Cookies Needed for site features like bookings, forms, and live chat.
Performance Cookies Improve how our Site works and help with customer support.
Analytical Cookies Helps us understand how our Site is used and improve our services

Changes to This Policy

We may update this policy occasionally to follow the law or change how we operate. The “Effective Date” at the top shows the latest update. We recommend reviewing it regularly.

Contact Information

If you have any questions, concerns or complaints, you can contact our Privacy Officer through one of the following methods:

Shaker & North Co. Inc.
Attention: Privacy Officer
2 Campbell Drive, Suite 735
Uxbridge, ON L9P 0A3

You can also click the link below to send a note.